These Terms & Conditions govern the online coaching services provided by Capricorn Fitness Ltd (“we”, “us”, “the coach”) to you, the client (“you”). By signing up for coaching, you agree to these terms. Please read them alongside our separate Waiver / Informed Consent form (which covers health, risk and safety) and our Privacy Policy (which covers how we handle your data).

1. Eligibility

Our coaching is for adults only. You must be 18 or over to sign up for and receive coaching from Capricorn Fitness Ltd.

2. The Service

We provide online strength coaching which includes programming, feedback on your training, and ongoing communication and support determined by your level of service at sign-up. Coaching is a relationship delivered over time, not a fixed course with an end date.

The specific fee for your coaching is the amount agreed with you at sign-up and confirmed in writing. Fees may change with reasonable notice; any change will not affect a period you have already paid for.

3. Feedback & Response Times

During normal working weeks, submitted workouts and questions will be responded to, and feedback delivered, by the end of the next working day. Working days are Monday to Friday; Saturdays and Sundays are non-working days. For example, something submitted on a Friday will receive a response no later than the end of the following Monday.

This does not apply during planned holiday breaks (see clause 9), when live feedback pauses and resumes when the break ends.

4. Payment

Coaching is charged as a rolling monthly fee, payable in advance, on the date agreed at sign-up. Established clients may alternatively choose to prepay for a block of coaching — see clause 8. You are responsible for keeping your payment details current and for payment of your fees. We do not accept cash payments.

If a payment fails or is not made, we may pause or withdraw the service until it is resolved.

5. Cancelling — Your Right to Change Your Mind (First 14 Days)

Because you are buying a service at a distance (online or by phone), you have a legal right to cancel within 14 days of signing up, without giving a reason. This is your “cooling-off” period under the Consumer Contracts Regulations 2013.

By asking us to begin your coaching straight away (see the acknowledgement at sign-up), you agree that we can start providing the service within the 14-day period. If you then cancel within those 14 days, you will be charged only for the coaching already provided up to the point you cancel (a proportionate amount), not the full month.

To cancel within the 14 days, email mac@capricornfitness.co.uk. Any refund due will be made within 14 days of you telling us.

6. Cancelling — After the First 14 Days (Rolling, Cancel Anytime)

After the first 14 days, your coaching runs month to month with no minimum term and no lock-in. You can cancel at any time by emailing mac@capricornfitness.co.uk.

Once your 14-day cooling-off period has passed, cancelling stops your next monthly payment and renewal. You keep full access to your coaching until the end of the month you have already paid for.

Please allow reasonable time before your next payment date when cancelling, so we can stop the renewal in time.

7. Pauses

Life happens. Holidays and busy weeks don’t need a pause — your programming is planned to flex around them. If something bigger disrupts your training — a genuine injury, illness or significant life upheaval — we can pause your coaching and pick it back up when you are ready, so you don’t lose what you have paid for.

A pause is a suspension of the service, not a refund, and is offered at our discretion for genuine disruption. To request a pause, email mac@capricornfitness.co.uk in good time before your next payment date.

8. Prepaid Blocks

Prepaid blocks are offered at our discretion to established monthly clients — those who are settled into their coaching and committed to continuing. A block covers a set period (for example three or six months) at a reduced rate, as agreed at the time. Pre-pay is never a way to start coaching, and is not something you can require; it is offered by us where it makes sense for both parties.

Each prepaid block is its own agreement and carries its own 14-day cooling-off right from the date you buy it. As with monthly coaching, if you ask us to begin straight away and then cancel within 14 days, you are charged only for coaching provided up to that point.

A prepaid block is a commitment to a set period, which is why it comes at a reduced rate. If life gets in the way — a genuine injury, illness or significant life upheaval — you won’t lose what you’ve paid: we can pause the block and pick it back up when you’re ready (see clause 7). Outside of that, because the reduced rate reflects your commitment to the full period, a prepaid block is not refundable once the 14-day cooling-off period has passed.

9. Planned Holiday Breaks

We take planned breaks for holidays through the year, as any coach does. Our pricing already accounts for these, so your fee does not change during them. Our regular breaks fall around the Easter, summer, October and Christmas / New Year school holidays (Moray), plus up to a further seven days across the year.

We will give you advance notice of the exact dates.

During these breaks the service continues: your programming remains in place so your training doesn’t stop, and the community group stays open. What pauses is live, day-to-day feedback and communication, which resumes as soon as the break ends.

10. Emergencies and Safety

We are a coaching service, not an emergency or medical service. In any medical or safety emergency you must contact the emergency services (999) or seek appropriate medical help immediately — do not wait to contact your coach.

For non-urgent training or safety questions, we will respond as per our stated feedback and response times. Please note that during a planned holiday break a response may be delayed, potentially until the break ends, depending on availability.

11. Your Health and Safety (see Informed Consent)

Your health, the risks of exercise, health screening (PAR-Q), and your responsibilities for training safely — particularly when training without in-person supervision — are covered in full by our separate Waiver / Informed Consent form, which you must complete before starting. Those terms form part of your agreement with us.

12. Conduct

We treat you with respect and ask for the same in return. Rude, abusive or inappropriate conduct towards the coach will not be tolerated, and we may end your coaching immediately if it occurs.

13. Your Data

We handle your personal and health information in accordance with UK GDPR and data protection law. Health information is treated as sensitive and used only to design and deliver your coaching safely and to keep proper records. Full details are set out in our Privacy Policy.

14. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Subject to that, we are not liable for injury, loss or damage arising from your participation in training except to the extent caused by our negligence, as set out more fully in the Waiver.

15. Changes to These Terms

We may update these terms from time to time. Where a change materially affects you, we will give you reasonable notice. Continuing with coaching after a change means you accept the updated terms.

16. General

These terms are governed by the law of Scotland, and the Scottish courts will deal with any dispute. If any part of these terms is found to be invalid, the rest remain in force.